Privacy Policy
How We Protect Your Information
Palmilla Charters secure website protecting customer booking information, SMS communications, and personal data.
Who We Are
Palmilla Charters
Our website address is: https://palmillacharters.com/.
Palmilla Charters offers luxury private yacht charters and event cruises on San Diego Bay. We are committed to maintaining the trust and confidence of our guests and website visitors.
SMS Communications (A2P 10DLC)
If you provide your mobile phone number and opt in, Palmilla Charters may send you SMS/text messages for boat availability updates, discounts, promotions, booking-related notifications, and customer service.
Consent & Opt-In
- You will only receive SMS messages if you explicitly opt in through our website forms, checkout/booking forms, or by another clear consent method.
- Message frequency varies based on availability and promotions.
- Consent to receive SMS is not a condition of purchase.
Opt-Out & Help
- You can opt out at any time by replying STOP. You may receive one final confirmation message.
- For help, reply HELP or contact us via our website contact page.
Message & Data Rates
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
What We Collect for SMS
When you opt in to SMS, we may collect and store your phone number, name (if provided), message content, opt-in/opt-out timestamps, and delivery status to operate and document our messaging program.
How We Use SMS Data
We use your information to send the messages you requested, process booking inquiries, and manage our customer relationship program.
Mobile Information Sharing
- No sale of mobile information: We will not sell your phone number or mobile-related information.
- No third-party marketing use: We will not share your phone number with third parties or affiliates for their own marketing or promotional purposes.
- Operational sharing only: We may share limited information with vetted service providers who manage our website hosting, CRM, and SMS delivery (such as Scotify Solutions and associated messaging carriers) strictly to operate the program, provide customer support, and maintain compliance.
- Opt-in data protection: Text messaging originator opt-in data and consent (including opt-in/opt-out records) will not be shared with any third parties, except as required to deliver the service or comply with legal obligations.
Personal Data & Media
Information You Provide Directly
When you fill out contact forms, request charter quotes, or make booking inquiries on our website, we collect personal information such as your name, email address, phone number, and any event/booking details you provide.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Data Security, Hosting & Handling
We take reasonable and appropriate administrative, technical, and physical measures designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, encryption in transit where supported, secure authentication practices, logging and monitoring, and limiting access to personal data to authorized personnel and service providers.
How We Handle Your Data
- Hosting & CRM Management: Our website hosting and customer relationship management (CRM) systems are managed in partnership with Scotify Solutions. Data is securely stored and processed solely for operating our website, servicing customer inquiries, and managing bookings.
- Data minimization: We collect and retain personal information only as needed to provide our charter services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Access limitation: Access to personal information is restricted strictly to authorized users on a need-to-know basis.
- Retention: We retain personal information for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we take steps to delete, anonymize, or securely dispose of it.
- International processing: Depending on the tools used, your data may be processed or stored in the United States or other countries where our service providers operate.
*No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us promptly through the contact information on our website.*
Cookies
- If you visit our login page (if applicable), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will set up several cookies to save your login information and display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded Content From Other Websites
Articles or pages on this site may include embedded content (e.g., videos, maps, social media feeds, widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Data Retention & Customer Rights
How Long We Retain Your Data
For users that register on our website or submit booking inquiries, we store the personal information provided in their account or CRM profile to process bookings and communicate regarding charter services.
What Rights You Have Over Your Data
If you have an account on this site or have submitted inquiries, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, accounting, or security purposes.
Palmilla Charters
Our website address is: https://palmillacharters.com/.
Palmilla Charters offers luxury private yacht charters and event cruises on San Diego Bay. We are committed to maintaining the trust and confidence of our guests and website visitors.
If you provide your mobile phone number and opt in, Palmilla Charters may send you SMS/text messages for boat availability updates, discounts, promotions, booking-related notifications, and customer service.
Consent & Opt-In
- You will only receive SMS messages if you explicitly opt in through our website forms, checkout/booking forms, or by another clear consent method.
- Message frequency varies based on availability and promotions.
- Consent to receive SMS is not a condition of purchase.
Opt-Out & Help
- You can opt out at any time by replying STOP. You may receive one final confirmation message.
- For help, reply HELP or contact us via our website contact page.
Message & Data Rates
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
What We Collect for SMS
When you opt in to SMS, we may collect and store your phone number, name (if provided), message content, opt-in/opt-out timestamps, and delivery status to operate and document our messaging program.
How We Use SMS Data
We use your information to send the messages you requested, process booking inquiries, and manage our customer relationship program.
Mobile Information Sharing
- No sale of mobile information: We will not sell your phone number or mobile-related information.
- No third-party marketing use: We will not share your phone number with third parties or affiliates for their own marketing or promotional purposes.
- Operational sharing only: We may share limited information with vetted service providers who manage our website hosting, CRM, and SMS delivery (such as Scotify Solutions and associated messaging carriers) strictly to operate the program, provide customer support, and maintain compliance.
- Opt-in data protection: Text messaging originator opt-in data and consent (including opt-in/opt-out records) will not be shared with any third parties, except as required to deliver the service or comply with legal obligations.
Information You Provide Directly
When you fill out contact forms, request charter quotes, or make booking inquiries on our website, we collect personal information such as your name, email address, phone number, and any event/booking details you provide.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We take reasonable and appropriate administrative, technical, and physical measures designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, encryption in transit where supported, secure authentication practices, logging and monitoring, and limiting access to personal data to authorized personnel and service providers.
How We Handle Your Data
- Hosting & CRM Management: Our website hosting and customer relationship management (CRM) systems are managed in partnership with Scotify Solutions. Data is securely stored and processed solely for operating our website, servicing customer inquiries, and managing bookings.
- Data minimization: We collect and retain personal information only as needed to provide our charter services, comply with legal obligations, resolve disputes, and enforce our agreements.
- Access limitation: Access to personal information is restricted strictly to authorized users on a need-to-know basis.
- Retention: We retain personal information for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we take steps to delete, anonymize, or securely dispose of it.
- International processing: Depending on the tools used, your data may be processed or stored in the United States or other countries where our service providers operate.
*No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us promptly through the contact information on our website.*
- If you visit our login page (if applicable), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will set up several cookies to save your login information and display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Articles or pages on this site may include embedded content (e.g., videos, maps, social media feeds, widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
How Long We Retain Your Data
For users that register on our website or submit booking inquiries, we store the personal information provided in their account or CRM profile to process bookings and communicate regarding charter services.
What Rights You Have Over Your Data
If you have an account on this site or have submitted inquiries, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, accounting, or security purposes.